SHIPPING POLICY
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
At TESSI, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible.
Order confirmation
Once you place an order successfully, a Confirmation email will be automatically sent to the email address you provided within 6 hours mentioning your order details.
In case you do not receive the confirmation email after that time, please contact us via support@tessi-store.com for further support.
Tracking information
Normally, the in-store process for the stocking and packaging will take about 3-5 business days. Then, when the order is ready for the shipping process, a Shipping confirmation will be sent to your email address. It may take about 5-7 working days for the tracking status to be updated on the carrier’s system. Please allow extra time for your order to be processed during holidays and sale seasons.
Your order will mainly be handled by our shipping agency including USPS, Canada Post, Uniuni… and we will choose the shipping carrier based on the address you provided to ensure the shipping time.
Shipping time
Estimated delivery time of TESSI
– United States: 7-20 working days
– Rest of World: 7-30 working days
Kindly keep in mind the shipping time listed above is just an estimate.
The shipping time may be delayed for the following reasons:
- Customization of products;
- Holidays;
iii. Natural disasters;
- Delivery area;
- Pandemic;
- Customs
Order revision
You can only revise the order information (size, color, address) within 12 hours after your purchase is completed.
If you want to change the product’s variants, simply e-mail us. We will support you to correct the information.
We are unable to help you change your shipping address in case your order is being processed or shipped already. The only thing we can do is provide you with the carrier’s contact so that you can change the shipping address by yourself.
We also do not take any responsibility in some situations:
– Customer refuses to accept the package
– The carriers attempt to ship the package many times
– The tracking update shows that the package was successfully delivered or shows the “delivered” status
– The order fails to be delivered due to the incorrect shipping address the customer provided.